Customer Service

Return Policy

We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment. To return an item, use the original packing container and send it back to us. Let us know by email or telephone, if you would like for us to send you a free replacement or a refund. The address to ship to is 358 Brannan Street San Francisco, CA 94107.

Estimated Order Processing times

Your order will ship out within 2 - 3 days from when it was placed and payed for. Please note this includes only business days.

Shipping

Shipping is done by USPS for Ground and FEDEX for expedited. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends and holidays.

Estimated Shipping Transit times

Ground: 3 - 5 business days
2nd Day Air: 2 business days
Next Day Air: 1 business day

Note: Estimated shipping times apply to the Continental United States.

Sales Tax Policy

backlitprint.com charges sales tax to orders received from within the state of California unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate.

If you have any other questions please contact our customer service department here or you can call us at 1-800-777-3169